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Why Terazo for Flex?

Terazo’s is one of the most tenured and experienced Flex implementation partners across the globe. We’ve been working with Flex since the beginning and are passionate about delivering exceptional customer experiences.

Deliver game-changing customer experiences by integrating any combination of Twilio building blocks

Integration Experience

  • Integrated Flex with: Salesforce, Hubspot, Zendesk, Dynamics, Freshdesk, iCarol, Zoho, and others
  • Integrated the following channels: Voice, SMS, Twilio Conversations, WhatsApp, Email, Salesforce Cases, Google Business Manager, Twilio Video
  • Implemented Flex and Frontline together for a customer
  • Experience with: Voicemail, Conference Calling, Outbound Dialers, Chatbots, and other conversational AI

A Flex Partner You Can Trust

  • Terazo has implemented over 65 Flex integrations
  • Terazo has more Flex certified engineers than any other partner across NAMER, LATAM and EMEA.

Why Choose Terazo?

Our Implementation Approach

Planning & Design

  • Establish project objectives
  • Define desired agent and customer experiences
  • Define integrations (ex. CRM, ERP, Ticketing systems)
  • Define reporting requirements
  • Define deployment strategies

Implementation

  • Setup phone numbers
  • Setup queues and tasks
  • Setup customer service agents and administrators
  • Establish external system connections (ex. API development)
  • Apply security features (ex. SSO)
  • Configure reporting to customer requirements

Validation

  • Test data sources & system connections
  • Confirm functionality to support defined use cases
  • Performance testing
  • User testing

Training

  • Develop training materials for contact center operation
  • Conduct training sessions

Example Use Cases

Test Proctoring with Twilio FlexCase StudiesRetailStrategic ConsultingTwilio FlexTwilio Integration
April 15, 2021

Developing a secure, reliable platform for a test proctoring company using Twilio Flex

The Background Terazo worked with a test certification and proctoring company to adapt from in-person testing to a secure video communications environment, necessitated by the COVID-19 pandemic. Our team of…
Tony Russo
Love1
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio FlexTwilio Integration
February 21, 2022

Helping a pet waste disposal service scale using Twilio Flex and Frontline​

A rapidly growing, on-demand pet waste scooping and disposal service, sought a platform-based solution to keep up with customer inquiries for its on-demand services across 80+ franchises in what is…
Trevor Dickerson
Love2

A Telecom Provider (B2C)

Is seeking to improve average handle time issues caused by their agents needing to interact with too many disparate systems.

A Consumer Goods Company (B2C/B2B)

Needs to engage with their customers where they are – on their channels of choice – not just voice.

A Pharma Company (B2B)

Has an on-prem contact center that’s reached its end-of-live and is looking to the cloud for its next contact center.

A Real Estate Company (B2C)

Is looking to create a disruptive customer experience that off-the-shelf contact centers cannot accomplish.

A SaaS Company (B2C)

Is looking to get to know its customers better and wants to combine a customer data platform (Segment) with a cloud contact center to drive deeply personalized interactions.

Get In Touch

How can we help you fulfill your client’s goals? Let’s continue the conversation.

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