Case StudiesFinancial Services Building a strong customer service solution for a national bank’s credit card-as-a-service offering Built on Twilio Studio and Flex, Terazo built a custom and flexible customer contact, agent…Team TerazoNovember 3, 2022
Case StudiesPublic SectorStrategic ConsultingTwilio Integration Helping a utility software company build a proof of concept chatbot product A not-for-profit software company empowering electric cooperatives throughout the US sought to build a proof-of-concept…Team TerazoMarch 24, 2022
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio Integration Improving a fast casual chain’s customer service with Twilio Programmable IVR A national fast casual salad chain sought to open access to siloed customer service-related data…Trevor DickersonMarch 24, 2022
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio Integration Increasing a burger chain’s recruiting success through the use of Twilio SMS & SendGrid Facing a hiring crisis during a labor shortage in a traditionally high-turnover industry, a growing…Team TerazoMarch 24, 2022
Case StudiesPublic SectorStrategic ConsultingTwilio Integration Helping an online university foster a sense of community through a proprietary communications platform A private online university sought to bring remote learners and faculty closer together and build a…Trevor DickersonFebruary 21, 2022
Case StudiesRetailStrategic ConsultingTwilio FlexTwilio Integration Developing a secure, reliable platform for a test proctoring company using Twilio Flex The Background Terazo worked with a test certification and proctoring company to adapt from in-person…Tony RussoApril 15, 2021
Case StudiesHealthcare & Life SciencesSoftware EngineeringStrategic ConsultingTwilio Integration Modernizing a medical IT service desk using Twilio Flex & ServiceNow The Background A healthcare network operating in nineteen states wanted to modernize its ITSM for…Team TerazoJanuary 25, 2021
Case StudiesInsuranceSoftware EngineeringStrategic ConsultingTwilio Integration Helping a specialty insurer increase customer satisfaction through Twilio integration The Background When a global risk management provider looked to overhaul their internal systems to…Team TerazoMay 13, 2020
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio Integration How Twilio Flex helped a real estate startup ensure future scalability The Background Real estate disruptor PrimeStreet sought a way to create a unified dashboard to…Trevor DickersonMay 15, 2019