Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio Integration Improving a fast casual chain’s customer service with Twilio Programmable IVR A national fast casual salad chain sought to open access to siloed customer service-related data…Trevor DickersonMarch 24, 2022
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio Integration Increasing a burger chain’s recruiting success through the use of Twilio SMS & SendGrid Facing a hiring crisis during a labor shortage in a traditionally high-turnover industry, a growing…Team TerazoMarch 24, 2022
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio FlexTwilio Integration Helping a pet waste disposal service scale using Twilio Flex and Frontline A rapidly growing, on-demand pet waste scooping and disposal service, sought a platform-based solution to…Trevor DickersonFebruary 21, 2022
Case StudiesFinancial ServicesSoftware EngineeringStrategic ConsultingTwilio Integration Utilizing Twilio applications to bring intelligent call routing to a financial services company One of the nation’s largest financial services companies sought a resolution to the deluge of voicemails…Trevor DickersonFebruary 21, 2022
Case StudiesPublic SectorSoftware EngineeringStrategic ConsultingTwilio Integration Unifying 12,000 disparate state resources under one 211 system A Mid-Atlantic state with multitudes of state agencies and thousands of individual services spread geographically sought…Trevor DickersonFebruary 21, 2022
Case StudiesHealthcare & Life SciencesSoftware EngineeringStrategic ConsultingTwilio Integration Modernizing a medical IT service desk using Twilio Flex & ServiceNow The Background A healthcare network operating in nineteen states wanted to modernize its ITSM for…Team TerazoJanuary 25, 2021
Case StudiesInsuranceSoftware EngineeringStrategic ConsultingTwilio Integration Helping a specialty insurer increase customer satisfaction through Twilio integration The Background When a global risk management provider looked to overhaul their internal systems to…Team TerazoMay 13, 2020
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio Integration How Twilio Flex helped a real estate startup ensure future scalability The Background Real estate disruptor PrimeStreet sought a way to create a unified dashboard to…Trevor DickersonMay 15, 2019