Case StudiesFinancial Services Building a strong customer service solution for a national bank’s credit card-as-a-service offering Built on Twilio Studio and Flex, Terazo built a custom and flexible customer contact, agent…Team TerazoNovember 3, 2022
Case StudiesHealthcare & Life SciencesStrategic ConsultingTwilio Integration Automating post-op patient calls using Twilio Studio Flow IVR Wake Forest Baptist HealthTeam TerazoMay 12, 2022
Case StudiesPublic SectorStrategic ConsultingTwilio Integration Helping a utility software company build a proof of concept chatbot product A not-for-profit software company empowering electric cooperatives throughout the US sought to build a proof-of-concept…Team TerazoMarch 24, 2022
Case StudiesLogisticsStrategic ConsultingTwilio Integration How a leading logistics company increased shipments while reducing call volume One of the nation’s largest logistics providers sought to remain competitive and meet increasingly stringent…Team TerazoMarch 24, 2022
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio Integration Improving a fast casual chain’s customer service with Twilio Programmable IVR A national fast casual salad chain sought to open access to siloed customer service-related data…Trevor DickersonMarch 24, 2022
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio Integration Increasing a burger chain’s recruiting success through the use of Twilio SMS & SendGrid Facing a hiring crisis during a labor shortage in a traditionally high-turnover industry, a growing…Team TerazoMarch 24, 2022
Case StudiesRetailStrategic ConsultingTwilio Integration Building a seamless customer communications platform using Twilio Conversations Terazo helped a senior care placement services startup build a scalable, omnichannel communications platform that…Trevor DickersonFebruary 21, 2022
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio FlexTwilio Integration Helping a pet waste disposal service scale using Twilio Flex and Frontline A rapidly growing, on-demand pet waste scooping and disposal service, sought a platform-based solution to…Trevor DickersonFebruary 21, 2022
Case StudiesPublic SectorStrategic ConsultingTwilio Integration Helping an online university foster a sense of community through a proprietary communications platform A private online university sought to bring remote learners and faculty closer together and build a…Trevor DickersonFebruary 21, 2022
Case StudiesFinancial ServicesSoftware EngineeringStrategic ConsultingTwilio Integration Utilizing Twilio applications to bring intelligent call routing to a financial services company One of the nation’s largest financial services companies sought a resolution to the deluge of voicemails…Trevor DickersonFebruary 21, 2022
Case StudiesPublic SectorSoftware EngineeringStrategic ConsultingTwilio Integration Unifying 12,000 disparate state resources under one 211 system A Mid-Atlantic state with multitudes of state agencies and thousands of individual services spread geographically sought…Trevor DickersonFebruary 21, 2022
Case StudiesRetailStrategic ConsultingTwilio FlexTwilio Integration Developing a secure, reliable platform for a test proctoring company using Twilio Flex The Background Terazo worked with a test certification and proctoring company to adapt from in-person…Tony RussoApril 15, 2021
Case StudiesHealthcare & Life SciencesSoftware EngineeringStrategic ConsultingTwilio Integration Modernizing a medical IT service desk using Twilio Flex & ServiceNow The Background A healthcare network operating in nineteen states wanted to modernize its ITSM for…Team TerazoJanuary 25, 2021
Case StudiesInsuranceSoftware EngineeringStrategic ConsultingTwilio Integration Helping a specialty insurer increase customer satisfaction through Twilio integration The Background When a global risk management provider looked to overhaul their internal systems to…Team TerazoMay 13, 2020
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio Integration How Twilio Flex helped a real estate startup ensure future scalability The Background Real estate disruptor PrimeStreet sought a way to create a unified dashboard to…Trevor DickersonMay 15, 2019