Case StudiesFinancial Services Building a strong customer service solution for a national bank’s credit card-as-a-service offering Built on Twilio Studio and Flex, Terazo built a custom and flexible customer contact, agent…Team TerazoNovember 3, 2022
Case StudiesHealthcare & Life SciencesStrategic ConsultingTwilio Integration Automating post-op patient calls using Twilio Studio Flow IVR Wake Forest Baptist HealthTeam TerazoMay 12, 2022
Case StudiesPublic SectorStrategic ConsultingTwilio Integration Helping a utility software company build a proof of concept chatbot product A not-for-profit software company empowering electric cooperatives throughout the US sought to build a proof-of-concept…Team TerazoMarch 24, 2022
Case StudiesLogisticsStrategic ConsultingTwilio Integration How a leading logistics company increased shipments while reducing call volume One of the nation’s largest logistics providers sought to remain competitive and meet increasingly stringent…Team TerazoMarch 24, 2022
Case StudiesRetailSoftware EngineeringStrategic ConsultingTwilio Integration Increasing a burger chain’s recruiting success through the use of Twilio SMS & SendGrid Facing a hiring crisis during a labor shortage in a traditionally high-turnover industry, a growing…Team TerazoMarch 24, 2022
Case StudiesHealthcare & Life SciencesSoftware EngineeringStrategic ConsultingTwilio Integration Modernizing a medical IT service desk using Twilio Flex & ServiceNow The Background A healthcare network operating in nineteen states wanted to modernize its ITSM for…Team TerazoJanuary 25, 2021
Case StudiesInsuranceSoftware EngineeringStrategic ConsultingTwilio Integration Helping a specialty insurer increase customer satisfaction through Twilio integration The Background When a global risk management provider looked to overhaul their internal systems to…Team TerazoMay 13, 2020